Grand Mercure Xian On Renmin Square

The staff were amazingly helpful and really took care of us. We felt very at home during our stay which was just what we needed on our honeymoon. They went above and beyond to make our stay special. They not only upgraded our room but also decorated it with fresh fruits, a heart shaped mouse, flowers, petals and swans on the bed and a large bow up heart balloon. They even drew us pictures how amazingly personal is that. The room was always made up for us. The hotel is very clean all round and quiet. As it sits in gates of its own hotel park, it is quiet compared to the busy surroundings. There are also English speaking staff that helped us when we needed it. They helped with adding a bag to our flight home, which we could not have done without them. Thank you all very much for a fantastic stay we cant recommend this hotel enough. Also it is in a great location and close to many subways, with plenty of food places a short walk away.

This is a great hotel in a quiet square but close to all main tourist attractions...only short taxi rides or 30 mins walk. The rooms are very comfortable. We had a queen room. And the breakfast good with great coffee and plenty of western choices as well as chinese. But what really makes this hotel are the staff who are fantastic. Before we arrived we emailed the hotel who booked us tickets for the Terracotta Warriors and the Song of Everlasting sorrow show. We did both on the same day and booked our own Didis to travel. Warren booked and paid for tickets in advance and we paid for them when we arrived at the hotel. Anything we asked of the staff was sorted and in such a helpful way. We also visited the drum tower, the muslim quarter, cycled the city wall (18km and bikes are hired when you have entered the wall at just 50 yuan for 3 hours). We also ate at some great restaurants and there are lots of western restaurants too if you prefer. We also visited the giant wild goose pagoda and for 30 yuan climbed 7 stories to the top for great views. A brilliant time in Xi'an. Thankyou. Highly recommend.

Staff was exceptionally friend and helpful. They even went out of the way to help us make shows ticket reservation when we cannot secured them online. I would like to call out Mr Warren Wang and Howard for taking good care of us. Their guidance and recommendations have help make our leisure trip planning so meaningful. Kodus!! Lastly, beds were excellent. Sleep so soundly and comfortably.

They are friendly and very helpful! They booked taxi for us. They are helping us with the suitcases. We can have dinner in the other building opposite, after a long night/ arrival! We swim at the Sofitel! When we left heading to Beijing, I found out I forgot my headphone at the room, they send the headphone by courier to Beijing back to me! I can’t thanks them enough, thank you so much!!!

Excellent service from the hotel staff who went above and beyond to make my stay comfortable. Also, got a free upgrade for my room. Extra credits to the kitchen and breakfast team for the personalisation of their service. Thanks for the amazing memories.